Salesforce licenses – List of all licenses in Salesforce.com
Salesforce.com provides some user Salesforce licenses which are available for an org can be viewed on the Company Information page. Developer Edition Organisation provide full access to Force.com platform features, as well as licenses for other salesforce.com products that allow you to play around and discover new functionality. A number of salesforce licenses are provided including.
- 2 Salesforce licenses.
- 3 Salesforce Platform licenses.
- 2 Salesforce CRM licenses.
- 2 Salesforce Mobile licenses.
- 5 Salesforce Partner licenses.
- 10 Customer Portal Manager licenses.
Salesforce.com License Types
Within each edition you also have a number of different licenses that provide access to specific features and functionality. You can view the licenses available to your company and purchase additional licenses by clicking Setup -> Administration Setup -> Company Profile -> Company Information.
This is the most commonly purchased license and entitles users to full access to all standard CRM functionality, standard applications, custom applications and AppExchange apps.
Salesforce platform license is for users who need to access custom or AppExchange apps but not standard CRM functionality. These users have access to core platform functionality such as accounts, contacts, custom tabs, reports, dashboards and documents but are restricted in other ways. They do not have access to opportunities or forecasts and are not entitled to some user permissions and standard apps.
Salesforce Platform Light
Salesforce Platform Light license is for users who need to access custom or AppExchange apps but not standard CRM functionality. It essentially provides the same access rights as the Salesforce Platform license however the amount of times the user can log in is limited monthly. Salesforce Platform Light users cannot edit or create new dashboards and can only view them if the dashboard’s Running User also has a salesforce.com Platform Light license.
Force.com – One App
Force.com Salesforce license is for users who need access to a single custom application but not standard CRM functionality. These users have the same rights as Salesforce Platform users (plus unlimited number of custom tabs) but are limited to a single custom application consisting of up to 10 custom objects and have only read-only access to accounts and contacts.
Force.com – Free
Force.com Free Salesforce license is for users who need access to a single custom application but not standard CRM functionality. Essentially the same rights as Force.com – One App users but they do not have access to accounts and contacts.
Knowledge Only User
Knowledge only user Salesforce licenses are for users who only need access to Salesforce Knowledge and allows them to access the following tabs: Articles, Article Management, Home, Reports, and custom tabs. The license also includes a profile that grants access to the Articles tab via the “View Articles” user permission. A user’s profile must also include the “Manage Articles” permission to view and use the Article Management tab.
Content Only User
Content Only User Salesforce licenses are for users who only need access to Salesforce CRM Content and allows them to access the following tabs: Workspaces, Content, Subscriptions, Ideas and Home.
Ideas and Answers Internal User
Ideas and Answers Internal User Salesforce licenses are for internal salesforce.com users who only require access to the Answers and Ideas features. The license allows users to access the Home tab, Answers tab, Ideas tab and up to three other custom tabs.
Guest User Salesforce Licenses are essentially for a Force.com Site which allows you to create one active Force.com Site for each Guest User license in your Org. Site visitors have access to any information made available in an active public site but can be restricted by object and read/write privileges. Your edition determines the number of Guest User licenses and you cannot purchase additional licenses.
Customer Portal Manager Standard
Customer Portal manger standard Salesforce licenses are for Contacts that access your customer support information by logging into your Customer Portal. These users can view and edit data owned by them or users below them in the Customer Portal role hierarchy. They also have the ability to view and edit cases in which they are involved access custom objects based upon their profile and receive the Portal Super User permission.
Customer Portal Manager Custom
An extension of the Custom Portal Manager Standard Salesforce license, this license also allows the user to run reports based their profile settings plus receive the “Delegated Portal User Administrator” permission.
Partner portal users can also have the following two user licenses entitling them to additional features.
- Silver Partner – Silver Partner Salesforce licenses entitles the user to access Salesforce CRM Content (based up feature license and profile), 2 MB of data storage and access to the documents tab, approvals and My Account Profile.
- Gold Partner – Gold Partner Salesforce licenses entitles the user to access Salesforce CRM Content (based up feature license and profile), 5 MB of data storage and access to accounts, leads, opportunities, cases, custom objects, documents tab, approvals and My Account Profile.
High Volume Customer Portal User.
This license is designed for contacts who need access to customer support information in your Org. These users don’t have roles, don’t appear in the role hierarchy and can only access specific records based upon specific criteria. These users can access accounts, assets, cases, contacts, custom objects, documents, ideas, and questions depending on their profile settings.
Salesforce.com recently announced a Chatter license for users who typically do not access Salesforce CRM but need to collaborate with other users via Chatter. The license is $15/user/month and allows the user to access profiles, status updates, people directories, real-time feeds, file sharing/content, groups, ideas, contacts, accounts, dashboards, reports, 1 custom app and up to 10 custom objects.Be careful when purchasing salesforce.com licenses on a budget. You may be tempted to save money by choosing a “cheaper” license but down the road you may discover that your users do not have access to required features.