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Salesforce Administrator Interview Questions – Part 2

1.What is Salesforce?

Salesforce is one of the best customer relationship management (CRM) tool. Salesforce is among one of the best web based flexible and powerful database provider available in the market.

Get more details on Salesforce :- What is Salesforce.

2.Different Salesforce Editions?

Salesforce.com provides different types of editions and features depending upon the cloud. For Sales cloud it provides four different types of editions. They are

  1. Group.
  2. Professional.
  3. Enterprise.
  4. Unlimited.

3.Number of Salesforce Editions released per year?`

Salesforce Releases e updates for every year. They are

  1. Spring.
  2. Summer.
  3. Winter.

4.Difference between Salesforce.com and Force.com?

Salesforce.com and fore.com are relatively same but they are different in their functionality. Salesforce.com is used to develop CRM functionality based application where force.com is used to customize our data model, business logic and User interface

5.What is Database.com?

Database.com is a type of service provided by Salesforce.com to enhance the power of Salesforce.com CRM applications. Database.com provides “Data as a Service” to subscribers.

6.How many types of portals are available in Salesforce?

In Salesforce.com we have three types of portals. They are

  1. Customer Portal.
  2. Partner portal.
  3. Self Service portal.

7. What is App in Sales force?

App means an Application. In Salesforce an Application consists a group of tabs which are designed to work as a single function. We have number of applications in Salesforce.com some of them are sales, marketing, chatter, site.com, work.com etc.

We can create new application and also customization for the existing apps in Salesforce.com. To create new app in sfdc go to Setup=>Build=>Create=>App.

8.Different types of object in Salesforce.com? And why they called so?

In Salesforce.com we have two types of objects. They are

  1. Standard objects.
  2. Custom Objects.
  • Standard Objects :- Standard objects are called so because they are created and provided by Salesforce.com.
  • Custom Objects :- Custom objects are those which are created by an User in salesforce.com.

Get more details on Salesforce objects:- Objects in Salesforce

9.What is an object in Salesforce?

An Objects is represented as a database table which stores organization data . Objects consists of set of fields and we store data against that field. To view data Salesforce provided  TABS.

To create custom fields go to Setup=>Build=>Create=>Object.

10.What is TAB in Salesforce?

Salesforce.com provides list of tabs and are placed in Tab menu. To access data of an objects Tabs are used. Tabs in Salesforce are three types they are.

  1. Custom Tabs.
  2. Visualforce Tabs.
  3. Web Tabs.

11. List examples of custom field types?

Some of the custom field types are date field, Date/Time field, Currency field, Checkbox field, Number field, Text field, Pick list field, Email field, percent fields, phone field, Url field and many more.

Learn how to create custom fields :- Custom fields.

12.What are the Standard and Custom Fields in Salesforce?

  • Standard fields for custom objects stores the information about  created by, modified by, currency, Name, owner and Division. These are the standard fields in Salesforce.com.
  • Custom field for custom objects store unique data or information of an organization.

13. How many custom fields can I created in an object?

In Unlimited edition we can create up to 500 fields per object. In professional edition we can create up to 100 custom fields per object.

14. What is a profile?

Profiles are those which defines user’s  to perform different functions like settings and permissions in salesforce. It is another way to restrict or control access to a particular record.

Profile are of two types.

  1. Standard Profile.
  2. Custom Profile.
  • Standard Profile : Profiles created by force.com are called Standard Profiles.
  • Custom Profiles :Profiles created by user are called Custom Profiles.

15. What is Role ?

Role Hierarchy settings make the managers and subordinates to edit, and view the records. The users in the Hierarchy can be able to view, edit and report all the data shared.

To create roles in salesforce go to setup=>Administer=>Manage Users=> Roles.

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