Enabling live agent salesforce tool – live agent settings

Enabling salesforce live agent tool in salesforce : salesforce live agent is a tool that used in organizations to interact with customers and online visitors in real time. By contacting with customers we can solve their problems by giving suggestions and solution they need. In order to customize live agent in salesforce we have to enable live agent salesforce tool in salesforce.com.

How to activate live agent salesforce.

To activate live agent salesforce tool in salesforce.com follow the steps given below.

  • Go to Setup.

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  • Now go to Build=>Customize.

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Click on customize button to expand and go to live agent.

  • Now go to live agent=>Settings

Enabling  live agent salesforce tool - live agent settings

If you have not enabled live agent salesforce in your salesforce.com you are not able to visible above shown settings. Live chat transcripts, live chat transcript events, live chat visitors, live agent sessions are not visible. Only settings button under live agent is visible.

Click on live  agent settings then a new window is displayed as shown below.

  • Click on enable live agent check box to activate.

Enabling  live agent salesforce tool - live agent settings

When live agent is enabled we can see all features shown above  and finally click on save button to save all settings.

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